Contact & booking
Two ways in
Two ways in, and no form on this page. The phone reaches someone who can take a model number; the booking page opens the same diary.
- Hours
- 8:00 am – 8:00 pm, seven days
- Service call
- Flat $95, credited
- Covering
- Old Town, Marblehead Neck, Peach Highlands, Swampscott
Before you ring
Four things that save a second visit
- Model and serial from the plate — behind the kick panel on a range, inside the door frame on refrigeration
- What the appliance does and does not do, in the order it happens
- Any code on the display, exactly as it reads
- How the kitchen is reached: doorway width, stairs, and whether it is a rear ell
Asked on the phone
Before anyone is dispatched
Does the salt air actually change anything?
On the seaward side, yes, and mostly in fasteners and housings rather than in the electronics. Blower housings, hinge springs, burner caps and the screws holding a control panel on all corrode faster within sight of the water. It rarely causes the fault you called about, but it very often decides how long the repair takes.
Old Town lanes and a van — is that a problem?
Not usually, but it is worth settling on the phone. What matters is the doorway width, the turn at the bottom of the stairs and whether the kitchen is in a rear ell. If an appliance genuinely cannot come out, most of the work can still be done in place.
Can you look at an appliance still covered by the maker?
You can call, but it is usually the wrong move. Anything still covered belongs with a factory-authorised provider, so the cover is not put at risk. We are independent and have no part in that arrangement.
How does the service call work?
It is a flat figure, quoted before anyone is dispatched, and credited in full against the repair if you go ahead. Nothing is ordered until you have agreed to a number.
Do you take on a full professional suite in one visit?
Where it makes sense. On the Neck a call for a range often turns into a look at the hood and the refrigeration too, because they were installed together and they age together. You are told what is worth doing now and what can wait.
Is there a form on this site?
No. Contact is the telephone or the booking page, and nothing else. There is no email address and no contact form anywhere on this site.